100

Developing Performance Goals and Standards

3
Developing Performance Goals and Standards       100%  3

Unless your managers and team leaders are successful in spelling out the organization’s specific goals, their team members are not going to know how to meet those objectives. This module shows trainees how to establish specific, measurable, attainable, result-oriented, and time-framed performance standards. It then illustrates the steps that gain team member agreement and commitment to those performance standards.

Tuition $145.00
Materials Fee $0


100

Effective Discipline

3
Effective Discipline       100%  3

Most of us dislike having to discipline team members because feelings can be easily hurt and resentment can linger for a long time. The skills your managers and team leaders will learn in Effective Discipline will preserve team members’ self-respect and egos while changing the unacceptable behavior.

Tuition $145.00
Materials Fee $0


100

Essential Skills of Communicating

3
Essential Skills of Communicating       100%  3

Managers and team leaders will be able to: Create a Climate of Open Communication; The bedrock of good communication is openness—the extent to which the organization and its people support the free exchange of open, honest communication. Openness contributes more to a positive communication climate than any other factor. Design Clear, Concise Messages: Messages that are well-designed are clear and concise. Managers and team leaders need to organize their thoughts and speak to each team member’s level of understanding. Manage Nonverbal Behaviors Effectively: Voice tone, intonation, facial expressions, gestures, and posture are some of the nonverbal factors that managers and team leaders must understand and learn to use for effective communication. Listen to Communicate: Effective communication cannot take place without effective listening, which includes the ability to reflect, probe, support, and advise.

Tuition $245.00
Materials Fee $0


100

Essential Skills of Leadership

3
Essential Skills of Leadership       100%  3

Managers and team leaders will be able to: Maintain and Enhance Team Member Self-Esteem: This is probably the single most important skill a manager or team leader can have. It is the ability to provide direction, evaluate performance, correct work habits, deal with complaints, and resolve conflicts while supporting a team member’s sense of self-respect and dignity. Focus on Behavior: Problems on the job are solved more effectively and less stressfully when managers and team leaders deal with what people do rather than with their attitudes or personal characteristics. Encourage Team Member Participation: Involving team members in decision making, problem solving, and other non-routine, on-the-job activities are one of the manager’s or team leader’s key motivational tools.

Tuition $245
Materials Fee $0


100

Leadership Series

3
Leadership Series       100%  3

The Polaris Leadership Series provides individuals with the skills they need to be complete, effective leaders in today’s complex work environment. Each of the seven modules supplies new and experienced leaders with down-to-earth “how-to” techniques and strategies to improve the performance of the teams they lead. Register for all seven (7) courses and pay only $995, saving you $220. You may register for each course individually or register for the series. No on-line registrations available for this series. For additional information or to register, please call Nada Koury, Business Coordinator, at 440-891-7646. Tuition for 48 hours including materials $995 – Save $220. *Payment plan available

Tuition $995
Materials Fee $0


100

Managing Complaints

3
Managing Complaints       100%  3

As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. And though sometimes they may seem to be unimportant, each complaint should be addressed and resolved. This module shows how to resolve simple complaints and identify the “hidden agendas” that so often underlie the chronic grievances.

Tuition $145.00
Materials Fee $0


100

Providing Performance Feedback

3
Providing Performance Feedback       100%  3

This module shows the way evaluation is done by the experts. First, relevant performance standards are established. Then, the team members own performance evaluation is solicited. The stage is then set for a summary evaluation that will be clear and credible to the team member.

Tuition $145.00
Materials Fee $0


100

Resolving Conflicts

3
Resolving Conflicts       100%  3

Whenever people work together, conflicts arise. This module shows managers and team leaders how to explore a conflict and get to the heart of the problem to correct it before it’s too late.

Tuition $145.00
Materials Fee $0